COVID-19 MITIGATION MEASURES
Pursuant to Governor Whitmer's Executive Order 2020-21, “Stay Home, Stay Safe”, City Operations will be limited to essential operations. City Offices will reamin closed to the Public.
The City of Wyandotte has been complying with all directives and implementing all guidance from the Centers for Disease Control and Prevention (CDC) and the Michigan Department of Health and Human Services (MDHHS) as the COVID 19 pandemic has unfolded. As you are aware, conditions are changing rapidly and future changes in operating protocol may be necessary to be implemented. Until further notice, please note the following:
• Departments will be checking emails and voicemails remotely. The public and residents are encouraged to use these forms of contact. Contact information is available on the City’s website at http://www.wyandotte.net/contact_us/index.php.
• In the case of a power outage or water main break, please call 734-324-7190. Additional information on outages can be found at https://www.wyan.org/forms_and_documents/outage_information.php.\
• Waste Management has reduced their work force and will be focusing on the performance of essential services during this emergency. The collection and disposal of solid waste is an essential service and Waste Management will continue to perform this work. However, Waste Management will not be picking up bulk items, a non-essential service, until further notice in order to concentrate on performing regular trash pickup on schedule. Bulk items include furniture, carpet, mattresses, appliances, etc.
Kindly do no set out bulk items for collection until the Declaration of Emergency is lifted.
In addition, Waste Management may also suspend curbside recycling service. Residents who have contracted with Waste Management for curbside recycling may be receiving a notice from WM advising them of this and providing additional details.
• Please utlize the drop box is located just West of the drive thru in the City Hall parking lot where payments, yard waste and toter applications, property transfer affidavits, principal residence forms, etc. can be submitted. Forms and applications are available on our website. The drop box will be emptied multiple times throughout the day. Please leave your name, phone number and address in case we need to contact you for additional information.
• Municipal Services has suspended all disconnects through April 15th for all customers. This includes relief from penalties for late payment on payments due on or before April 15th. These measures do not relieve the obligation for payment and will be re-evaluated for further relief as we proceed through these difficult times.
Department of Engineering and Building
• Permit applications and inspections has been suspended until after April 13, 2020.
Department of Public Service
• The DPS will continue to perform minimal work activities.
• The City of Wyandotte Recycling Center will be closed.
• Complaints/concerns about property and City services will continue to be addressed and acted upon on a limited basis.
Department of Recreation, Leisure, and Culture
• Meals on Wheels will deliver all meals for the week on one day (frozen).
• Senior rides via the SMART Bus will continue with the following restrictions: no more than five (5) persons on the bus at a time and rides will only be given for essential trips (doctor's appointments, grocery shopping, prescription pickup, and banking).
Office of the City Clerk
• To leave a messag for the City Clerk's Office please call 734-324-4563.
• Voter registrations can be submitted by email, regular mail, or by using the drive-thru or drop box located outside of City Hall. Questions about elections, registration, or any other election-related matters may be conducted by email at email@example.com.
• Birth and death records will continue to be processed, as long as we are receiving them from the Funeral Homes and Wyandotte Hospital. Fulfillment of birth and death record requests can be done by email or regular mail. Please be aware that the City does not maintain Marriage or Divorce records. Please call Wayne County at 313-224-5515 for Marriage and Divorce record requests.
WDMS Customer Assistance/Utility Payments and Service
• Customer Assistance will continue to assist the public in every way possible during this difficult time. We are available via phone (734-324-7190 option 2), email (firstname.lastname@example.org) and drop box.
• We offer online payment options for utility bills by using the following link:
https://bsaonline.com/OnlinePayment/OnlinePaymentSearch?PaymentApplicationType=10&uid=1919&sitetransition=true . You can pay by credit or debit card as well as checking or savings account. We accept Visa, Mastercard and Discover. You do need a PIN which can be found on your utility bill. If you do not have a copy of your utility bill you may call us to obtain your personal PIN and/or change it to your preference.
• New Electric and Water service can be obtained via email and phone. Please call Customer Assistance at 734-324-7190 option 2 for additional information.
• The Police Department has implemented a modified report-taking process in light of the current epidemic. The health & safety of our citizens is our top priority. Police officers are frequently in contact with many individuals; therefore, are at a greater risk to be exposed to the COVID-19 virus. Due to these unusual circumstances, our agency will be taking reports via telephone for non-emergency calls for service in an effort to reduce exposure. The Non-Emergency phone number is 734-324-4405.
• EMERGENCIES - 911 Officers will still respond to emergency and in-progress calls, and conduct on-scene investigations when needed.
• The Police/27th District Court lobby will only be open on Thursday’s for the State Court Docket, once the docket is finished, the lobby will close. The Police/Court lobby will be closed on Saturdays and Sundays. If you have an Emergency and are at the Police Station, you can use the outer vestibule call box to contact a police officer.
• If you have an inquiry regarding a criminal case already reported, contact the Detective Bureau first at 734-324-4431. Walk-in inquiries will not be seen without an appointment.
• The Drug Box Drop Off is closed.
• Records Bureau will be open to the public Thursday from 11:00am until 1:00pm ONLY. After hour inquiries regarding reports or gun permits can call 734-324-4413, 734-324-4414, or 734-324-4415.
Cable and Internet Operations
• Those customers requiring essential service(s) please call customer assistance at 734-324-7190.
• Those customers not requiring essential in-home service(s) are encouraged to postpone your request for service(s) until an appropriate later date. We will not be scheduling non-essential service requests for work required to be performed within a customer home until further notice
• If you are experiencing a service outage, we will schedule an appointment to restore service.
• If you do not have service and require it, we will schedule an appointment to provide service.
• Our technicians will only perform work outside the customer home unless it is necessary to enter the customer home to complete the job.
• WDMS will be waiving all bandwidth usage overage fees for the months of March and April 2020.
For further information, please visit www.wyan.org.
Electric and Water Operations
• The Electric and Water Departments will continue to perform normal work activities except interior water meter replacements will be suspended until further notice.
• All outages should be reported to (734) 324-7190.
Thank your for support and understanding as we try to operate as normally as possible. Let’s be compassionate, patient, and do our part to be good neighbors.
Mayor Joseph R. Peterson
City of Wyandotte