COVID-19 MITIGATION MEASURES
City buildings are open to the public. Per Executive Order 2020-147, residents and customers are required to wear a mask when entering and adhere to social distancing guidelines. Service will be denied if a mask is not worn.
We do encourage you to continue to utilize other methods of service such as the drop box, drive-thru lanes, curbside services, email, website, and phone.
• Departments are staffed. The public and residents are encouraged to use these forms of contact. Contact information is available on the City’s website at http://www.wyandotte.net/contact_us/index.php.
• In the case of a power outage or water main break, please call 734-324-7190. Additional information on outages can be found at https://www.wyan.org/forms_and_documents/outage_information.php.
• Waste Management has reduced their work force and will be focusing on the performance of essential services during this emergency. The collection and disposal of solid waste is an essential service and Waste Management will continue to perform this work. However, Waste Management will not be picking up bulk items, a non-essential service, until further notice in order to concentrate on performing regular trash pickup on schedule. Bulk items include furniture, carpet, mattresses, appliances, etc.
Kindly do not set out bulk items for collection until further notice.
• Please utlize the drop box is located just West of the drive thru in the City Hall parking lot where payments, yard waste and toter applications, property transfer affidavits, principal residence forms, etc. can be submitted. Forms and applications are available on our website. Please leave your name, phone number and address in case we need to contact you for additional information.
Department of Engineering and Building
Engineering and Building can be contacted at 734*324*4550 or by email at email@example.com
Department of Public Service
On Monday, June 29, the City of Wyandotte Recycling Center will be accepting cardboard for recycling along with yard waste. At this time, we are still unable to accept cans, glass, paper and plastic recyclables as the Material Recycling Facility that receives and processes these items is not yet accepting these recyclables.
Thank you for your cooperation and patience.
With respect to workers, and to aid in keeping them and residents safe, please do not approach or attempt to engage City of Wyandotte Department of Public Service employees while they are performing work. This also should apply to US Lawn employees performing grass cutting services, and Waste Management employees collecting trash.
If you have concerns about their activities, have questions, or are in need of other services, contact the Department of Public Services at 734-324-4581, or the City Engineer at 734-324-4554. Thank you for your cooperation in this effort.
Department of Recreation, Leisure, and Culture
• Meals on Wheels will deliver all meals for the week on one day (frozen).
• Senior rides via the SMART Bus will continue with the following restrictions: no more than five (5) persons on the bus at a time and rides will only be given for essential trips (doctor's appointments, grocery shopping, prescription pickup, and banking).
• Parks are open for playgrounds, skatepark, dog park, pickleball courts, and walking paths. Please practice social distrancing. The following are still closed: bathrooms, drinking fountains, Biddle/Eureka fountain, baskeball courts, and volleyball courts.
• Wyandotte Shores Golf Course is open.
• If fishing at Bishop Park, or any other waterfront location, you must keep at least 6ft. apart.
Office of the City Clerk
• For the City Clerk's Office please call 734-324-4560.
• Voter registrations can be submitted by email, regular mail, or by using drop box located outside of City Hall. Questions about elections, registration, or any other election-related matters may be conducted by email at firstname.lastname@example.org or by phone by calling the number above.
• Birth and death records will continue to be processed, as long as we are receiving them from the Funeral Homes and Wyandotte Hospital. Fulfillment of birth and death record requests can be done by regular mail, by using the drop box located outside of City Hall, or by taking advantage of our limited curbside service that is available as of 6/1/2020. Rules for curbside service are as follows:
• FOIA Requests may be submitted by email to email@example.com, by regular mail, or by using the drop box located outside of City Hall.
• All other services offered by the Clerk's Office, including, but not limited to, Garage/Yard Sales (starting June 8, 2020), Peddler and Solicitor Licenses, Business Registrations and Licensing, Petitions, Rental Dwelling Registrations, are available by email, phone, drop box, and mail.
• Block Party applications are not currently not being accepted for the remainder of 2020 at this time.
• Agenda items may be submitted to the Clerk's Office via drop box, mail, or by emailing firstname.lastname@example.org, as always. Information about deadlines for submission and upcoming meeting dates can be found here. Currently, all City meetings are being held virtually.
WDMS Customer Assistance/Utility Payments and Service
• Customer Assistance will continue to assist the public in every way possible during this difficult time. We are available via phone (734-324-7190 option 2), email (email@example.com) and drop box. The drive thru lanes are now open.
• We offer online payment options for utility bills by using the following link:
https://bsaonline.com/OnlinePayment/OnlinePaymentSearch?PaymentApplicationType=10&uid=1919&sitetransition=true . You can pay by credit or debit card as well as checking or savings account. We accept Visa, Mastercard and Discover. You do need a PIN which can be found on your utility bill. If you do not have a copy of your utility bill you may call us to obtain your personal PIN and/or change it to your preference.
• New Electric and Water service can be obtained via email and phone. Please call Customer Assistance at 734-324-7190 option 2 for additional information.
• The Police Department has implemented a modified report-taking process in light of the current epidemic. The health & safety of our citizens is our top priority. Police officers are frequently in contact with many individuals; therefore, are at a greater risk to be exposed to the COVID-19 virus. Due to these unusual circumstances, our agency will be taking reports via telephone for non-emergency calls for service in an effort to reduce exposure. The Non-Emergency phone number is 734-324-4405.
• EMERGENCIES - 911 Officers will still respond to emergency and in-progress calls, and conduct on-scene investigations when needed.
• The Police/27th District Court lobby will only be open on Thursday’s for the State Court Docket, once the docket is finished, the lobby will close. The Police/Court lobby will be closed on Saturdays and Sundays. If you have an Emergency and are at the Police Station, you can use the outer vestibule call box to contact a police officer.
• If you have an inquiry regarding a criminal case already reported, contact the Detective Bureau first at 734-324-4431. Walk-in inquiries will not be seen without an appointment.
• The Drug Box Drop Off is closed.
• Records Bureau will be open to the public Thursday from 11:00am until 1:00pm ONLY. After hour inquiries regarding reports or gun permits can call 734-324-4413, 734-324-4414, or 734-324-4415.
27th District Court
In accordance with the Michigan Supreme Court Administrative Order, the 27th District Court will be closed to the public.
• Cable and Internet operations are fully operational. For appointments call customer assistance at 734-324-7190.
• WDMS will be waiving all bandwidth usage overage fees through June 1, 2020.
For further information, please visit www.wyan.org.
Electric and Water Operations
• The Electric and Water Departments will continue to perform normal work activities except interior water meter replacements will be suspended until further notice.
• All outages should be reported to (734) 324-7190.